Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Physics
Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
Operation and Control
Using equipment or systems.
Troubleshooting
Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
Engineering and Technology
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Active Listening
Listening to others, not interrupting, and asking good questions.
Repairing
Repairing machines or systems using the right tools.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Speaking
Talking to others.
Chemistry
Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Quality Control Analysis
Testing how well a product or service works.
Operations Monitoring
Watching gauges, dials, or display screens to make sure a machine is working.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
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